If you wish to update the shipping address of your order, please reach out to us within 1 hour at hello@veralabsco.com. We understand that sometimes plans change, so we'll do our best to accommodate your request.
Just a heads up, though – we can only make changes to your order if it hasn't been picked and packed by our logistics team yet. Our goal is to get your order to you as quickly as possible, so once the shipping process kicks off, it becomes a bit tricky to make alterations. That's why it's super helpful to let us know about any changes as soon as possible.
Please note that once an order has been processed or shipped, we are unable to change the shipping address.
Additional note: It is the responsibility of the customer to ensure that the shipping address entered is accurate and up-to-date. We make every effort to expedite the processing and shipping of your order, which leaves only a limited window for address corrections. Please be aware that we cannot be held responsible for packages that are not received due to an incorrect shipping address provided by the customer.