Order Tracking and Delivery Question
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After we have shipped your order, an email update will be sent titled shipment from order #******* is on the way". You will find your tracking number and information inside this email. Sometimes it takes up to 48 hours for the tracking number to become active. If you encounter an error message wh...
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How Long Will It Take For My Order To Arrive?
United States: 7-10 business days United Kingdom: 4-10 business days Europe: 7-10 business days Canada: 7-10 business days Australia: 7-10 business days New Zealand: 7 - 10 business days NOTE: The actual delivery time may vary depending on the official notices from the local courier's website. Fa... -
The Tracking Information Is Stuck/ Not Updating?
Regarding the lack of movement in your order's tracking status, this can be due to various reasons such as delays within the courier's network, processing times at distribution centers, even just a simple lag in the tracking system updating, or customs inspection. This is normal, and we ask for y... -
The Tracking Information Says 'Delivered,' But I Haven't Received It
If your tracking number indicates that your package was delivered but you haven't received it, we suggest starting by checking around your property, lobby, or mailroom. You might also consider asking your neighbors in case someone accepted the package on your behalf or if it was misdelivered. We...