Regarding the lack of movement in your order's tracking status, this can be due to various reasons such as delays within the courier's network, processing times at distribution centers, even just a simple lag in the tracking system updating, or customs inspection. This is normal, and we ask for your patience as it may take a few days to update.
However, if there are no tracking updates for 25 days, we will classify the item as lost in transit. If you suspect your package is lost, please contact us at hello@veralabsco.com, and we'll be happy to assist you in processing a replacement.
Jul 15, 2024