If your tracking number indicates that your package was delivered but you haven't received it, we suggest starting by checking around your property, lobby, or mailroom. You might also consider asking your neighbors in case someone accepted the package on your behalf or if it was misdelivered.
We recommend waiting 1-2 business days to see if the carrier redelivers the package. If your package hasn't been found or redelivered after this time, please reach out directly to your local courier’s office to initiate a claim. You can easily file a claim with your local courier using your local tracking number. Once you've filed a claim, kindly await their response before contacting us.
For any assistance or once your local courier has responded to your claim, feel free to email us at hello@veralabsco.com, and we'll be more than happy to assist you further.
Please note that VeraLabs is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it. We advise you to reach out to your post, or local carrier, and state what has happened with information provided to you on our Tracking Page.